We’re Hiring!

Patient Care Coordinator Job Description

APPLICATIONS CLOSE FRIDAY, JANUARY 18th

Job brief

We are looking for motivated unicorns to join our collaborative health care clinic! Sacred Vessel Natural Medicine is a developing non-profit that serves the healthcare needs of the LGBTQI2S Community in the form of primary care, trans health care, and sexual health and wellness.

We are looking for a Patient Care Coordinator to undertake receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

Compensation: Depending on experience, this position will be paid $13-$15 per hour

Availability Requirements: 10am to 6pm at least 2 days per week

The ideal candidate will:

  • Have experience in working in health care clinics

  • Believe in the importance of providing respectful and informed health care to the Trans/Queer community with a focus on intersectionality, body & sex positivity

  • Have a passion for social justice

  • Have a friendly and easy going personality while also being very perceptive and disciplined

  • Be able to deal with complaints and give accurate information

A kind and caring customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.


We are starting with part-time, around 15-20 hours per week, but the potential to pick up additional hours is available.

Responsibilities

  • Keep front desk and lobby area tidy and presentable with all necessary materials (pens, forms, paper, tea, glasses...etc.)

  • Greet and welcome all patients

  • Fiercely protect patient health information (names, date of birth, address...etc) by following HIPAA guidelines

  • Be aware of using proper patient pronouns and gender-neutral greetings/salutations

  • Answer patient questions to the best of your ability

  • Answer incoming calls and redirect them or keep messages

  • Make confirmation calls

  • Check patient insurance

  • Collaborate with doctors and case manager on patient care tasks

  • Keep updated patient records and files

  • Manage faxes, emails, voicemails and other messages from patients

  • Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

  • Believe in the importance of providing respectful and informed health care to the Trans/Queer community through a trauma-informed, intersectional, health-at-every-size and socio-economic lens.

  • Training and/or personal experience with gender-neutral and affirming language, as well as language that is inclusive of all intersections of identity.

  • Ability to efficiently multitask in a fast-paced environment

  • Proven experience as front desk representative, agent or relevant position

  • High level of professionalism in communication

  • Familiarity with office machines and software (e.g. microsoft office, fax, printer,  etc.)

  • Proficient in the English language (oral and written)

  • Working knowledge of Google Suite

  • Strong communication and people skills

  • Strong organizational skills

  • Problem-solving skills

  • Customer service orientation

  • High School diploma; additional qualifications will be a plus

Please send in a resume to katie@equi-insitute.org and fill out our application.

Rachel BiccumComment